Shipping + Returns
We want you to be happy! We will gladly provide a refund for unused mats returned within 30 days of purchase. Orders are typically processed within 24 hours and the shipping time is between 3-7 days.
In order to process a return:
1. Send an email to firstname.lastname@example.org with your order # and the item(s) you want to return
2. You will hear back from ezpz with a Return Authorization Number (RA #)
3. Print the attached Return Form and fill in the required information
4. Repack the merchandise and enclose the completed Return Form
5. Attach the completed Return Address Label to your package and send to us via the carrier of your choice
ezpz will process a credit/refund for your mat(s) as soon as the returned item is received. All returns should be sent to: DIRECTSOURCE C/O EZPZ, ATTN: RETURNS DEPARTMENT, 5510 GRACE PL COMMERCE, CA 90022-4112.
If you have any questions or concerns please send an email to email@example.com.
We currently only ship to the US but we have distribution partners + product available in many countries:
Singapore, Malaysia, Brunei, Indonesia, Vietnam, Thailand, Philippines