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Frequently Asked Questions
We're here to help! Browse our FAQs below.
Our Products
What makes ezpz products different?
At ezpz we are focused on thoughtful, functional, quality
design. As such, each product is expertly designed and tested by our Pediatric Feeding Specialist (M.S, CCC-SLP) for a specific phase of development. Learn more about why we are different here.
What materials are ezpz products made out of?
ezpz's mat-based products, cups, Tiny Spoons, Oral Development Tools and Baby-Led Toothbrush are made from 100% food-safe silicone that is 3rd-party quality tested (FDA approved + CPSC certified).
Why is silicone so great?
- Microwave, dishwasher and oven safe (up to 350 degrees)
- Free of BPA, BPF, BPS, PVC, lead, cadmium and phthalates
- Non-porous surface helps inhibit bacterial growth
- Built to last; bendable and flexible and doesn't fade / corrode
- Made from the natural resources sand (silica) and carbon
- Soft, flexible texture protects baby's emerging teeth + tender gums (as compared to metal, glass or plastic)
ezpz's Mini and Happy Utensils are made from food-safe silicone and nylon. The sturdy nylon head helps your toddler / preschooler practice important skills like piercing, scooping, spreading and cutting. Like silicone, nylon doesn't contain any toxins including BPA, BPF, BPS, PVC, lead, cadmium and phthalates.
Are ezpz products safe?
All ezpz products are manufactured using the highest quality materials that comply with applicable worldwide requirements for mechanical, chemical and labeling.
All products are tested annually by a third-party laboratory to ensure compliance with applicable US + international requirements, including rules, regulations, directives and standards for the geographic region in which they are distributed.
You can learn more about our ezpz's testing and compliance process here.
What is the difference between a sippy cup and a straw cup?
There are a few developmental tips to consider when choosing between a sippy cup vs. a straw cup.
A straw cup improves lip rounding, which is an essential movement for drinking and swallowing (as well as speech and language development).
ezpz's straw has sensory bumps on the ‘training side’ of
the straw to provide tactile input to help children understand (and feel) precisely where their lips need to be.
Straw cups improve tongue elevation and oral motor coordination. These movements help to improve your child’s swallowing skills and promote an appropriate resting position of the tongue.
The Mini Cup + Straw Training System keeps the lips toward the front of the straw to protect teeth alignment. Proper lip placement on a straw will decrease tongue suckling and avoid any pressure that could negatively impact teeth development.
In summary, ezpz's straw cups can help improve your child’s
development, whereas a sippy cup may delay development. Learn more on our blog here.
Is ezpz the original inventor of these products?
Yes, we are the original, and you can read our story here. ezpz's patented Happy Mat was designed by ezpz’s founder, Lindsey Laurain. As we have expanded our portfolio, the design process has incorporated our in-house Pediatric Feeding Specialist, rigorous testing and a commitment to creating all types of gear that will help your little one achieve mealtime milestones.
Do ezpz mats really seal to the table?
Yes! As long as air can't get underneath the mat, all ezpz mats are self-sealing and cannot be released by pulling on the plate or bowl. This includes wood, laminate, stone and glass surfaces.
Important note - if you have a tiled or wood surface that has holes, divots or fractures the seal will not work as well. Also, it is critical that the back of the mat is clean and free of lint and dust. To release the mat, simply peel the outer edge.
Do ezpz products fit on a highchair tray?
All of our mat dimensions are detailed below. We recommend taking measurements of your tray prior to placing your order.
At 9" wide and 6.5" tall, the Tiny Bowl is designed to fit on the tiniest of highchair trays, including the Stokke Tripp Trapp and Boon Flair trays.
At 10.75" wide and 7.75" tall the Mini Mat is designed to fit on most highchair trays (even 'space saver' models).
At 8.5" wide and 7" tall, the Mini Bowl is designed to fit on most highchair trays (even 'space saver' models). The Mini Bowl does not fit on the Stokke Tripp Trapp or the Boon Flair tray.
At 14" wide and 9" tall the Happy Mat does not fit on most highchair trays. We recommend removing the tray and pushing your highchair up to the table so the whole family can enjoy mealtime together.
Happy Bowl
At 10.25" wide and 8.75" tall the Happy Bowl will most likely fit on your highchair tray. If you have a 'space saver' model the Happy Bowl will not fit.
Can you store food in ezpz's mat-based products?
Yes! ezpz now offers a Tiny Bowl Lid, Mini Bowl Lid and Mini Mat Lid. We recommend using these lids to store snacks, leftovers and meals on-the-go. To avoid leakage while traveling, make sure to place the mat + lid upright (not sideways).
Does ezpz offer replacement straws?
We know that lost straws happen, and we have created Straw Replacement Packs to help! With replacement straws you can do less washing. Plus, you won't have to stress about misplacing (or losing) a straw.
Note - we also offer Straw Cleaners as an easy add on purchase.
I lost my EVA reusable bag. Can I get a replacement?
Sure thing, we are happy to help. Please reach out to us with your request at info@ezpzfun.com.
Cleaning & Care
Can I put ezpz products in the dishwasher, microwave, or oven?
All of ezpz's mat-based products are dishwasher, microwave and oven-safe (up to 350 degrees). ezpz cups, utensils, toothbrush and oral development tools are also dishwasher-safe.
*Note: Please do not boil, sanitize or microwave any of ezpz's utensils.
What if my item has water spots or a soapy taste after washing?
All of our products are tested by an independent 3rd party laboratory and comply with all applicable CPSC and FDA regulations and standards (including dishwasher safety). That said; we have heard about this issue and have the following recommendations:
- Clean your item(s) with warm, soapy water instead of the dishwasher; we recommend using unscented, non-oily soaps and detergents. Dish soaps that contain essential oils, antibacterial agents and moisturizers stick to silicone and can leave a soapy after-taste.
- Use the steam and dry settings on your dishwasher and ensure that there is enough distance between the item(s). Space will allow the dishwasher to clean the detergent thoroughly.
- Use gel pods or liquid dish detergent over powder. Also consider adding white vinegar or a non-toxic rinse aid to your wash cycle to reduce mineral build-up.
- For soap residue or water spots (which are most likely mineral deposits from hard water), you can wipe or soak the item(s) with white vinegar and baking soda (1:2 ratio).
- Baking the mat at 275 degrees for about 45 minutes may also help inactivate the soap esters causing the smell. Note - this recommendation is only for mats; smaller items (cups, utensils, etc.) should not be placed in the oven.
If you are still having issues please reach out to us at info@ezpzfun.com.
Does ezpz offer items that help with mealtime clean-up?
Yes, we have a few items for mealtime clean-up.
- The Mushroom Sponge and Bottle Brush are hypo-allergenic, odor-resistant sponges. The silicone is long lasting and won't scratch scratch surfaces.
- The Drying Rack was designed to help dry + store all of your essential baby / toddler gear. The chic design can be proudly displayed on your counter!
- The BapronBaby® Splash Mat is a lightweight, waterproof mat that is 45 inches in diameter and designed to catch splashes and spills.
You can learn more about how ezpz makes clean-up, well, ezpz here.
Purchasing, Shipping & Returns
Which retail stores carry ezpz products?
ezpz products are offered in-store at Meijer, Nordstrom, Target and Babies R Us @ Kohl's. Our products are available for online baby registries at Amazon, Babylist, Target and Walmart.
Want to shop small / local? Find a retailer near you on our store locator page.
Are you a retailer? Learn more about carrying our products.
Are ezpz products available outside of the United States?
We do not ship internationally from ezpzfun.com, but we have distribution partners in many countries. Click here to view our international retailers and distributors.
I made a mistake on my order! What do I do next?
No problem at all - we all make mistakes! Email info@ezpzfun.com and we can help.
What's your return policy?
We want you to be happy! We will gladly provide a refund for unused products returned within 30 days of purchase. We are unable to accept returned items that have been used.
If you need to return products, please visit shipping & returns. You will be given step-by-step instructions on the return process.
Are you concerned that your product is working correctly? We're sorry to hear that. Simply send an email to info@ezpzfun.com and we will do our best to make it right!
Rewards Program
How does the ezpz Rewards Program work?
It's super simple! First, create an account to join the Rewards Program. From there, you will earn points every time you make a purchase. One point earned for every dollar spent, i.e., 10 points = $1 off your next purchase.
How do I redeem my points at checkout?
Once you have enough points to redeem, you will receive an email from ezpz letting you know that they are ready.
Login to your account at ezpzfun.com, then fill your cart with product and proceed to checkout.
At checkout, you'll see the points redemption slider. You can choose how many points you'd like to redeem for your current purchase.
If you don't see the points redemption slider, you may be using Shop Pay or another accelerated checkout method.
To apply points with an accelerated checkout, choose the 'Checkout as a Guest' option, then return to our traditional checkout screen. From there, you can apply your reward points. Complete your order by logging back in to Shop Pay / Apple Pay.
Still can't figure it out? Reach out to info@ezpzfun.com and we'll do our best to help.
Frequently asked question
Use this text to answer questions in as much detail as possible for your customers.
Shop Now, Pay Later
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments - with 0% APR interest & no hidden or late fees. Checking eligibility has no impact to credit.*
In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
*Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.
Will using the installments feature on Shop Pay impact my credit score?
No, if you choose to pay in installments through Shop Pay there won't be an impact to your credit score. Affirm will not report Shop Pay installments to credit bureaus.
Which payment methods are accepted if I use the option to pay in installments on Shop Pay?
Shop Pay accepts all debit and credit cards.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through installments with Shop Pay?
If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.
I have more questions about Shop Now, Pay Later.
For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
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