Refund policy

General Info

We want you to be happy! We will gladly provide a refund for unused mats returned within 30 days of purchase. Orders are typically processed within 24 hours and the shipping time is between 3-7 days.

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Return Policy

You can start a return here.

Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all return shipping fees for goods being returned or exchanged.

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Shipping Carrier Claim Policy

You can start a claim here.

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.